Shipping policy
Shipping Policy
Last Updated: June 2026
At Ballers, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding processing times, delivery estimates, tracking, and shipping responsibilities.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please note that during peak seasons, promotional periods, or product launches, processing times may be slightly extended.
Shipping Destinations
We currently ship to the following regions:
- Canada
- United States
- Australia
- United Kingdom
- Europe
If your country is not currently available at checkout, please contact us at ballers.sx@gmail.com.
Free Shipping
We proudly offer free shipping on all orders.
There are no minimum purchase requirements to qualify for free shipping.
Estimated Delivery Times
Delivery times may vary depending on your location and local carrier operations.
| Region | Estimated Delivery Time |
|---|---|
| Canada | 7–12 Business Days |
| United States | 7–12 Business Days |
| United Kingdom | 7–12 Business Days |
| Europe | 7–12 Business Days |
| Australia | 7–12 Business Days |
Please note that these are estimated delivery windows and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Tracking information may take 24–72 hours to update after the shipment has been dispatched.
If you have not received your tracking information within 5 business days of placing your order, please contact us at ballers.sx@gmail.com.
Delayed Shipments
While we work hard to ensure timely delivery, delays may occasionally occur due to:
- Weather conditions
- Customs processing
- Carrier disruptions
- High shipping volumes
- Local postal service issues
Ballers is not responsible for delays caused by shipping carriers or customs authorities once the package has left our facility.
Lost Packages
If your tracking information indicates that your package has been lost in transit, please contact us at ballers.sx@gmail.com.
We will open an investigation with the shipping carrier and work to determine the status of the shipment.
Please allow sufficient time for the carrier's investigation process before a resolution can be provided.
Delivered Packages
Once a package has been marked as delivered by the shipping carrier, Ballers is not responsible for lost, stolen, or misplaced packages.
If you believe your package has been stolen after delivery, we recommend:
- Checking with household members or neighbors
- Contacting the carrier directly
- Filing a claim with local authorities if necessary
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate at checkout.
Ballers is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
If you notice an error in your shipping information, please contact us immediately at ballers.sx@gmail.com.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges, if applicable, are the responsibility of the customer and are not included in the purchase price or shipping costs.
Ballers is not responsible for delays caused by customs clearance procedures.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact our support team:
Email: ballers.sx@gmail.com
Thank you for choosing Ballers — built for players who demand confidence, comfort, and performance every time they step onto the pitch.